Shipping policy

Shipping Policy

Last updated: October 11, 2026

Thank you for choosing Regenight. This policy explains how and when your order is processed and delivered.

1. Order Processing Time
All orders are processed within 24 to 48 business hours after payment confirmation (excluding weekends and public holidays). Orders placed on a weekend or holiday will be processed on the next business day. You will receive a confirmation email with your tracking number once your order has shipped.

2. Estimated Delivery Time
Once shipped, standard delivery usually takes 5 to 8 business days.

Please note that all delivery times are estimates provided for information purposes only and are not guaranteed. In periods of exceptionally high demand, peak seasons (such as Black Friday, holidays and promotional events), or logistics saturation, delivery may take up to 20 business days. These situations are exceptional, and we always do our best to deliver your order as quickly as possible.

3. Shipping Costs
Shipping costs, if any, are calculated and displayed at checkout before payment.

4. Order Tracking
A tracking number is sent by email once your order ships. Tracking information may take 24 to 72 hours to become active after shipment.

5. Delays Beyond Our Control
Regenight is not responsible for delays caused by carriers, customs, weather conditions, natural disasters, strikes, pandemics, high seasonal volume or any other event beyond our reasonable control. Such delays do not entitle the customer to a refund or compensation, but we will always assist you in following up with the carrier.

6. Incorrect Address
Customers are responsible for providing a complete and accurate shipping address. Regenight is not responsible for orders delayed, lost or delivered to an incorrect address provided by the customer. If a package is returned to us because of an incorrect or incomplete address, additional shipping fees may apply to resend it. Please contact us within 12 hours of placing your order if you need to modify your address.

7. Lost or Stolen Packages
Once a package is marked as delivered by the carrier, Regenight is not responsible for lost or stolen packages. If your tracking shows "delivered" but you have not received your order, please check with neighbors and your local post office first, then contact us within 7 days of the delivery date so we can open an investigation with the carrier.

If your package shows no tracking update for more than 30 days, please contact us and we will review the situation.

8. Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery with your order number and photos of the package and the item. Please refer to our Return and Refund Policy.

9. Customs and Import Duties
For orders shipped outside the United States, any customs fees, import duties or taxes are the responsibility of the customer.

10. Contact
For any question about your shipment, contact us at contact@regenight-store.com with your order number.